If your globe is stuck, place the unit on the floor and stand directly over it. Use both hands to turn the globe. You may need to push down or pull up very lightly at the same time. If the issue persists, follow the Quick Clean steps to get isopropyl alcohol into the body and under the edge of the glass to help free it up. If you cannot remove either globe, pour out all of the water through the mouthpiece. Fill with some isopropyl alcohol through the mouthpiece then rotate numerous times and complete the steps above.